REVISEDWHILE MY INITIAL REVIEW IS ACCURATE, I now need to say, they fixed the issue. I purchased a thermostat and they installed it at no additional cost, patched the hole and I now have what I wanted and I am happy with their service. Thank you for being the company I thought you were.ORIGINAL REVIEWI recently had an AC and humidifier installed. All went well until they were about to install a low-end thermostat which would require another hole in my wall. When I asked about it, they said I would have to pay them another $800 to install a proper thermostat. I was assured the salesman would call me the following Monday so that this situation could be resolved. When I received no call by Thursday I called him, had a pleasant conversation, and he assured me he would call me with a solution the very next day. It has now been 2 weeks: no response, no word, no nothing. While the system apparently works correctly, I now have an extra thermostat and an extra hole in my wall. It may not have been the intent but this feels a lot like a bait and switch: $800 for a thermostat that costs $150 and I had already paid the labor. Although it seems to work OK, I'm amazed they have no interest in resolving this issue. Having had my own businesses for 40 yrs, I understand how important a little effort is when it comes to customer service. I would not recommend this company. Wanted to keep it local but should have gone with Costco.
Mountain Heating & Cooling was recommended through my brother who had used Mountain Heating & Cooling in the past. When we called on April 21st, our furnace was not working. April answered the phone. She was courteous, had a great sense of humor, and listened to our concerns about our furnace issue. She assured us that Mountain Heating & Cooling would be able to help us that day! We were thrilled that we could be fit into their schedule. The tech that April sent to us was Debbie - what a nice surprise to see a woman in the mechanical arena! It was quickly apparent that Debbie knew what she was doing. She didn't waste anytime in trouble shooting the issue! The other issue was that our furnace did not have electricity to it and we needed to have an electrician before Debbie could complete her work. We did call an electrician that day, and he finally figured out the issue with the electricity. Our experience with Mountain Heating & Cooling was exceptional! Both April & Debbie represent your company very well! We will be paying our recommendations forward to all our friends who may need the services of Mountain Heating & Cooling! 🙂 Please give our thanks to April & Debbie, as it was a stressful day with our furnace and both of them lightened our day! Sincerely, Gary & Susie Larson
Debbie was great! She helped me with my system maintenance, and was so helpful answering all of my questions!
Debbie with Mountain Heating and Cooling completed our annual maintenance on our furnace and humidifier this year. She did a terrific job. I highly recommend this company.
The last thing you want to have happen on winter's first blizzard is to have your furnace stop working. That's what happened to me this winter. I called every heating and cooling repair service in Bozeman, I'm pretty sure. April responded promptly and even though the company was flooded with calls, she sensed my panic and sent out a technician as soon as possible. When Debby responded, my house was a balmy 58 degrees and falling. She assessed the problem, somehow found the necessary part, and had my furnace back online promptly and professionally. There are not enough stars to thank you all for your work. It went above and beyond.Many thanks,Carol Schmidt, Bozeman
I have used Mountain heating for years on various projects. April and Bryan have superb customer service-especially considering how busy the industry is.
Always on-time, courteous, knowledgeable and competent. We highly recommend.
Quick response and excellent customer experience. Explained the cost options up front and were able to fix our issue without purchasing any new parts. Highly recommend.
I needed a new furnace 2 yrs ago, their salesman came out & sold me a very expensive furnace with a humidifier & an extended warranty. The warranty was for a tech to come out & make sure everything was running good with the furnace once a year & keep the actual warranty in place. The 1st year, I called to have a tech come out & was told I live too far away & they don't do business out here. I exp they either refund me my $ or get someone out here. They sent a tech out & he told me that after that they would probably want a trip charge. I said ok. Now its 2 yrs in & the water pump to my 2 year old furnace has broke & leaked water ALL OVER MY BASEMENT! I called them & was told 1) they don't do business out where I live, 2) the pump only lasts 1-2 yrs & the replacement cost is $378.00 for the PART ALONE! I told them they needed to honor the warranty, so they sent a tech named Debbie out who told me that 1) they wouldn't come out here again, 2) they were going to charge me a trip charge & 3) they would refund me the balance of my warranty fee & I could put it to the cost of the trip charge & the replacement pump. It took her less than 10 min. including walking back & forth to her truck to replace the pump. Total time here including talking to me was under 1/2 hr. They emailed me a bill where SHE had signed her initials, where I was supposed to have seen the estimate, which never happened! They supposedly owed me $435 for the refund, charged me $378.00 for the part, 1 hour to do a "difficult" diagnosis ( I told them what the problem was)! for $159.00 & $285.00 FOR A TRIP CHARGE!!! I have a plumber that comes from BELGRADE that charges me $60! Home Depot charge me $50 delivery fee for SOME items & THEY are in Bozeman! Guess if you are a Senior citizen, living alone & on a fixed income: they are looking for you!!!! When I called to complain, they informed me that I knew there was a trip charge! $285.00?! Along with the rest of the overcharging! WORST COMPANY EVER!! DONT BUY THEIR EXTENDED WARRANTY! THEY PROBABLY WON'T HONOR IT! They had NO problem charging me $9000.00 for an extended warranty & furnace or coming out here to install it, but NOW?? BTW: I am 50 miles 1 way from Bozeman, RIGHT OFF OF THE HIGHWAY in case you were wondering!
Brian was on time, very knowledgeable, explained his findings and gave me information for what to expect for the repair for another companies faulty installation.
Matt, Mike and Andrew where excellent to work with designing and installing our system. Highly recommend.
Great service, clear communication, and excellent follow through after our new furnace was installed. The install team Mason and Steve were efficient and tidy.
We could smell a gas leak from our house, which was obviously deeply concerning. Called Mountain Heating and Cooling, and Debbie was out here right away on the weekend to diagnose the problem & give recommendations. Andrew and Shaun were able to install a new heater **just one day** after it was determined the current one was no longer serviceable. This was a big deal with it starting to get cold. Everyone was super helpful and responsive, the turnaround was great, and we appreciate the effort from all three of you!
I, along with many reviews, was extremely pleased with the service I received from Mountain Heating and Cooling.My first reaction was the excellent customer services provided by April. April was courageous and responsive to my calls.The excellent services continued with the service call and inspection performed by Debbie who was neat, professionaland gave a detailed report on the Heating System. I wouldn't hesitate to recommend Mountain Heating. 8 STARS!!
Matt was easy to work with, and helped provide some quick quotes for my options without trying to upsell me on anything. Jack and his crew were efficient and courteous when installing my AC unit, and were very respectful of my home. Overall, I couldn't imagine a smoother experience!
We finally had answers and a real fix to issues we have had for 6 years. The original HVAC company always said there was no issue. Mountain Heating was responsive and Joe the Tech listened to our issues, trouble shooted and solved the problems. Finally…after 6 years of a sketchy HVAC system, it finally works right! And the price was very reasonable. Plus, this company was the first one that did not try to up sell us to a bigger system!!!
Debbie Irvin was the technician who did the work on my furnace and she was pleasant, informative and competent. I would use her in the future!
Jack installed a Mitsubishi heat pump system for us in our family room/living room in August. Definitely a five star rating! he was knowledgeable and quick at his work. Stayed with us until we worked out an electrical problem and got the unit running. We have run the system several times on cooling and heating cycles and everything works perfectly. We love our unit and how quickly it heats and cools our space. Thanks for working with us on this install we are happy campers! Five stars for Matt Wenger also for helping us through the bidding and contracting work also. He is very knowledgeable and personable in all the work he did with us!Pam & Neil Poulsen
I don't usually write reviews, but I had exceptional service with Mountain Heating & Cooling, and would highly recommend them. For those that have recently tried to get any work done in the Bozeman area lately, you know how hard it is to even get someone to call you back let alone show up on time or call in advance. The scheduling was seamless (less the backordered items, but what can you do about that). Todd and Andrew that did the install were knowledgeable and conscientious, they cleaned up daily, and even touched up paint that got scuffed. They were also really good about updating me on progress and setting my expectations on how long things would take. My mini-splits are in and working great. These guys have a customer for life.
This company no call/no showed me 3 times, which delayed a heating repair by over 3 months. When they finally did come, they found that they had originally misdiagnosed the issue and the fix they did (replacing the heat exchanger) did nothing, wasting another several weeks. They finally refunded me at that point, but since this repair was part of a real estate deal, I got stuck with the bill to replace the furnace altogether (I used a different company of course). They were also extremely rude and disrespectful to me during the whole process, and were not apologetic at all for the no call/no shows. They claim that they’ve “fixed their issues”, but any company run by someone that is so rude and has so much turnover (the original cause of this issue) is a huge red flag. It seems like the poor service of this company is a recent issue which is unfortunate, so please be wary of this company.
We looked at reviews online and chose to get an estimate for a new furnace from Mountain Heating and Cooling. Matt was very responsive on giving us a quote and Jack and Mason were very professional while installing our new furnace. Highly recommend.Larry and Jo H.
I had Mountain Heating come out to service an A/C unit that was not functioning properly. The technician Joe showed up on time and was outstanding throughout the duration of the service. He walked me through everything he was doing, all of the options we had for repair, as well as options moving forward for system maintenance and eventual replacement. I would highly recommend using Mountain Heating and Cooling and requesting Joe as your technician.
Can't recommend this company enough. I've been in the Gallatin Valley about 30 years and have not met a Plumbing Technician as good as Debbie Irwin. She knocked out a tricky job quickly and efficiently!! Beyond that, she did so with great respect for my family's unique situation. 5 Stars for Mountain Heating and Cooling and 5 Stars for Debbie!!!!!
Can’t say enough about the great job that Mountain Heating and Cooling did on my A/C instillation. Todd and Mason did an excellent job, were super friendly, and worked tirelessly on what was a difficult install. Their knowledge and craftsmanship definitely showed in all that they did and I enjoyed their sense of community. Everything turned out awesome. I highly recommend this company and will continue to use them for my HVAC needs.
Great service from Tim. He was knowledgeable, friendly, and helpful. Would definitely recommend.
Being new to the Bozeman area, I asked others for their recommendations of reliable companies to install an A/C system. Mountain Heating and Cooling was highly recommended for their reliable service, clear communication and excellent customer service. I wasn't disappointed. From Matt who provided the estimate and answered my questions to Jack who did the installation, I have been extremely satisfied. Jack communicated throughout the installation and left the area clean after completing the job. He took the time to explain the operation of the system to me and ways to keep it operating efficiently. My air conditioning is working great and I am very satisfied with my choice of Mountain Heating and Cooling.
Everything about this experience was outstanding! Matt was our salesperson--very personable and thorough in explaining choices and systems. His quote came soon, we made our choice, and installation was just when we hoped. Andrew, who was a delight, notified us, arrived right on time, and did a great job of installing and cleaning up after. Matt checked in on situation as installation was being done. Josh, the electrician arrived mid-morning--was super friendly, helpful and efficient. Andrew came back to make sure all was in order and showed us how to work the remote. The Mitsubishi system is very quiet and cools the bedroom in no time. We highly recommend Mountain Heating and Cooling!!
Wow, these people did an absolutely fantastic job. We had 2 Mitsubishi internal mini-spilt heads installed, driven by a single LARGE external main unit. It was a non-trivial installation, involving one large, angled run from the outside unit to the larger of the 2 internal heads. The installation is beautiful: the outside coverings look like they were designed as an original part of the house! The guys working on the project were VERY nice, happy, respectful, PROFESSIONAL, and extremely careful not to make any mess whatsoever on the inside (or outside) of our home. The actual Mitsubishi units work extremely well: they had the whole big upper living area and bedroom cooled down within an hour of installation. Amazing. And surprisingly quiet. Whew.
Just had our AC installed from Mountain Heating and cooling! Matt helped me with scheduling and pricing options and worked with me to make sure I could find the most affordable option. Jack and his partner installed my unit and they were super nice, respectful and easy to work with! I'm excited to not be sweaty in my own house this summer!!
Quick to get scheduled and actually show up! Jack was very personable and efficient. Answered all questions and was professional. Thanks again!
Every contact I had with an employee of Mountain Heating & Cooling has been positive. Matt came out and explained which type of a/c unit would work best for us and why. Andrew Gould and Mason Kolda arrived on time to do the installation and worked efficiently to get it done. They were polite, helpful, funny and really thorough in both explaining to me how the controls/unit worked as well as their clean up inside our house and outside. Andrew even vacuumed my stairs for me. That's great customer service! I got the referral for Mountain Heating & Cooling from the Mitsubishi website when I was researching a/c units for homes without forced air heating. Mountain Heating & Cooling is a Diamond Contractor endorsed by the Mitsubishi manufacturer and therefore comes with a bit longer warranty than using a different installer. Who could argue with that endorsement? Now I will also be using MH&C not only for my new a/c unit, but any time I have an issue with my heat system too.
Debbie Irwin was our tech and she was great. Efficient, professional, and aware of our system's needs. Really a great company.
purchased an a/c system ,and had an exceptional experience. office personnel were friendly, and the installer jack petty was very knowledgeable and efficient with his time. we would recommend mountain plumbing and heating for everyone
So far, so good! We recently had an AC unit installed. From the owner Corey down to our excellent installers, Andrew and Mason, the service was fast, professional, and friendly. The weather hasn't been hot enough to turn on the unit, but we are excited to see how our Trane unit performs. Thanks, MH&C!
Steve and Debbie were amazing! They were very helpful and knowledgeable in my maintenance program. They went out of their way to help answer all questions and helped me with preventive maintenance insights. Need more like these 2 out there for sure.
The technicians are always very helpful and do a great job as does their Admin! They're always on time and very helpful in walking you through what they are doing while letting you know ways to maximize the systems effectiveness and reduce strain on the HVAC.
The entire experience with Mountain Heating and Cooling has been first-rate. From the initial meeting with Matt, our salesman, to the completion of the A/C installation with Todd, it couldn't have gone better. Thanks for your expertise and your professionalism. A pleasure doing business with you.
Good service and very professional work. Shawn was great to work with. I would highly recommend this company.
Recently my heater went out. Todd & Mason installed a new unit. They were professional and helpful. Pam initially was able to diagnose the issue of a cracked heat exchanger after several service calls. I appreciate the attention to detail and thankful to have heat again.
We had our annual service performed on our gas fireplace and furnace and were able to get in for an appointment quickly. Debbie took care of us today and was very thorough and friendly. You also were highly recommended by our realtor as well. I will be using your services in the future and also highly recommend!
Mountain Heating & Cooling came to the rescue when we woke up to 6" of snow on the ground, and a HVAC system blowing cold Air. Tim was there within an hour (on Saturday) assessed the situation and systematically walked me through all elements of the system, as well as what the current issue was. As it was the weekend, it took a few days to get the part, but he was back as soon as it got there and remedied our issue. He was not only quick and efficient, but kind and educated me on my homes systems and maintenance. I would recommend their service to anyone!
I called in with a broken furnace in the middle of winter. They made it a priority to come right out. Debbie was my repair technician. She had my furnace up and running in a hour. She was on time, professional and really knew her stuff. Thanks Debbie for your great service. You’re the best!
My tech guy, Toby, installed my heating system and then explained how it worked. He was friendly and professional in every way. When I had trouble understanding the thermostat, Matt in their home office patiently worked me through my problem. I would definitely use this company again.
Highly Recommend Matt, Andrew and Jack from Mountain Heating and Cooling.Recently had Mountain Heating & Cooling install an AC system for our home. Matt Wenger did a thorough review of our duct work and provided insight on what we needed to change, which is why we chose them. The install went great, where Andrew Gould and Jack Petty were fantastic and even addressed a few extra issues with the furnace and ductwork that were concerns for me. They completed the job quickly and left the furnace/AC area cleaner than it was when they arrived.
The installation of the AC unit was completed in a timely and efficient manner by Steven who is a knowledgeable professional with an engaging and friendly personality. I could not be more pleased with the work that was done or the manner that in which it was done.I was so pleased with the previous AC unit installation in the guest house that I decided to used Mountain Heating and Cooling to install AC units in the main house. Andrew and Todd completed the job in a timely and efficient manner. Working with Mountain Heating and Cooling from estimating and scheduling to completion of the work has been a pleasure.
Easy, ahead-of-schedule, and professional process from the detailed quote from Matt to the install performed by Andrew & Jack.
We needed a new furnace for our rental home and called Mountain Heating. A technician came out and gave us an appraisal of our current system which was 40+ years old. I then spoke with Matt and he provided me with all of the information I needed to make the right decision on a reliable and affordable furnace. The installers were on time, professional, and courteous. I think the basement was cleaner after they left than it was when they arrived. I received a call before each appointment to confirm the time and that they were on their way. This was extremely helpful as I had to travel to the home that was having the work done.Their work appears to be top notch and the system now runs smoothly. I am glad that I chose Mountain Heating and you likely will be too. I wish all service-oriented companies worked in the same manner.
Prompt communication, knowledgeable, fair pricing for a quality solution
We were pleased with our first service appointment with Mountain Heating and Cooling and wouldn’t hesitate to use them again in the future. We were scheduled for service with a timely reply to our online inquiry. Nick, the technician, was thorough and answered all our questions.
I recently had Mountain Heating and Cooling install a new air conditioning system in my home. From the beginning, with my consultation with Corey, this company was most professional and helpful every step of the way. Josh, Jack, Nick, Matt and Debbie were so thorough, helpful and considerate. Every employee that came to my home was very conscientious, from wearing masks to laying down carpet for every step they took in my home. I would highly recommend Mountain Heating and Cooling for any of your heating and cooling needs. Additionally, they were patient with any questions or concerns I had regarding my new system and new digital thermostat. It was a great experience with this company and their engaging personnel.
I was disappointed that our two year old Trane heater developed problems so soon. To compound the issue, it stopped working over the New Year holiday and we were unable to get it repaired for four days. Nick Kover, the technician, was unable to reach customer support because of the holiday. Once he was able to communicate with support, and after careful deliberate testing and analysis, it turned out the thermostat was faulty. Nick did a great job, and worked diligently to get the system working again. Thanks Nick.
The people at Mountain Heating and Cooling responded very quickly to my plea for help when my furnace would not work in Montana winter temperatures. I had to have two visits. Both Tim and Nick were excellent. Nick had to come out at 9.00pm at night and was a delight. Needless to say, I am warm again. Very pleased with their prompt and professional service.
My entire experience with Mountain Heating and Cooling was wonderful. I called to get information on having a humidifier installed and Debbie was very informative and booked my install right away. My technician Steven did a great job installing my new humidifier, he was very professional, efficient and knowledgeable. Thank you so much Mountain Heating & Cooling!!!
Great service! Came to our house within hours of calling. Huge shout out to Nick K - he was professional, efficient, and all around pleasant to work with.
Great communication and service! Steven came out to replace a part on our furnace and talked us through how everything worked, what the new part did, and answered all of our questions.
Mountain Heating is the best! I interviewed many HVAC companies in Bozeman and Belgrade and I am so happy I chose Mountain. Jack Petty did my gas furnace fall inspection and I was very pleased with his work ethic and he explain every thing he was doing. He talked to me about adding a air "scrubber" also and we are considering that addition before next summer for air purification from the wildfire smoke. Debbie is great to work with in scheduling our annual inspections and additions to our system. Thank you Mountain Heating and Cooling!! Nancy B.
From the proposal to completion of the installation and system adjustments, we are very happy with our new mini split heat pump system from Mountain Heating and Cooling. Matt answered all of our questions before purchase, Debbie got our project scheduled shortly after our acceptance and Andrew and Steve worked hard to get our system installed with the least disruption. We would highly recommend Mountain Heating and Cooling to anyone looking for Mini Split AC.
I had a sewage spill and flies in living area including ducts. Monarch heating/cooling were replacing duct cleaning equipment. Mountain heating and cooling was the only company to offer help. Everyone else showed no interest in helping this urgent need. Thank you Deb for listening and adjusting your schedule in a very professional and compassionate way. Premier heating and Buffalo restoration were booked and offered no help.
Fast, reliable and knowledgeable service. Nick was great!
We are very pleased with our mini-split purchase. We worked with Matt to get the right solution for our situation. Steven and Jack did an excellent job installing the system. The office worked well with us. I have recommended Mountain Heating and Cooling to several people. We will use them again.
We had previously used this company to install an air handler for ourboiler heat system. We wanted air conditioning after this very hot summer but didn't think it was possible to put one in. Matt Wenger came out and said it was possible and gave us a quote.Steve Sullivan and Andrew Gould came and installed the AC unit as soon as a compressor was available. They were all very knowledgeable andprofessional and the AC works fine. We recommend this contractorhighly.Marcia and Chuck RachesBozeman, MT
Mountain Heating and Cooling installed a ductless AC system in our house. They are unbelievable! Andrew and Steve did an amazing job - on time, fast, and spotless clean-up. They are like the companies in the "good 'ol days" that actually care about customer service!! Don't hesitate to call and use these guys for anything you need. They will bend over backwards to do what needs to be done to leave you a happy customer. You won't regret it!
Terrific. Friendly and professional. They did everything they promised and they did it on time. Patiently answered all my questions, I couldn''t recommend them more highly
Andrew and Jack installed new gas heater in our garage and provided excellent service!! Highly would recommend this company!
They were able to fit us in at very short notice—2 days. Nick Kover called ahead of time and showed up on time. He was professional and managed to do repairs and service both the furnace and gas fireplace, while he was here. Very pleased.
Again I am so impressed with the service provided by Mountain Heating and Cooling. Recently we had Nick service our HRV unit. Nick is a very thoughtful and courteous individual and there is no question of his ability and understanding of the equipment he services.
Had a great experience with the sales team as well as the install crew (Steve S and Andrew G) were great to work with. I'd very much recommend Mountain Heating and Cooling!
Matt was the consummate sales rep. He is knowledgeable, personable, and efficient. He answered all of my questions and he responded quickly to all of my emails. Stephen and James did the install-quick, very efficient, communicative, and very friendly. Stephen let us know every step of the process and they installed the system in a VERY timely manner. The system works great and the entire experience was fantastic! Very happy with the company and the employees all around. THANK YOU SO MUCH!
Andrew Gould and Steve Sullivan installed ductless AC at my home. They arrived on time, finished early, worked professionally and quietly and were altogether pleasant and responsive. Couldn’t be happier.Also want to give a shout out to Matt Wenger, who was my consultant/ salesperson. He also was very pleasant, knowledge and not at all pushy. Was readily available for any questions. Great experience with this company.
Matt came to my house to analyze my space and find the right ductless unit for my house. Within a couple weeks Steve and Jack came to install it. They were very knowledgeable and professional. The whole experience was as good as it gets. This company is very service oriented.
Andrew and Steve were courteous, affable, and competent. From what I saw of the task, I was quite amazed they completed installing our central air in a single day. What more could one ask? In our experience, MH&C is an excellent source of HVAC expertise.
Andrew upgraded our air purifier and repaired furnace vent in a quick and very professional manner. It is a pleasure to work with him.
A YEAR AFTER:Changing my rating to two stars which is a shame.Pretty sure our humidifier adjuster doesn’t work, and found out that they installed our ac unit pad outside on top of a sprinkler head without shutting it off. Make sure you watch them with installation.—————————————————————————There’s a reason I’m giving this company a 5 star review and I assume it’s the same reason other people have as well.The quote was fast, provided with multiple options and all questions we had were answered thoroughly. I want to give the guy that came out some credit but for the life of me I can not remember his name, but every interaction I’ve had with the employees was positive. The quote was also cheaper than some companies that took weeks to get back to me. Other companies didn’t get back to me at all.When the team got out to our house they wasted zero time getting to work. They scattered and did a great job, you wouldn’t even know they were there if you couldn’t hear the tools. Steven did a great job, he stayed on task, very polite and answered questions on the follow up appointment. Everything’s been working great.Great company, glad we went with them instead of other companies that seem like they really don’t care if they have your business or not.
Matt Wenger did an excellent job evaluating our home and cooling needs. Andrew Gould and Jack Petty did the actual installation and were knowledgeable, highly competent and personable. They explained the operation of the system and patiently answered our questions. We highly recommend the mini-split ductless system and the company.
We loved working with Mountain Heating and Cooler! They were extremely helpful, prompt at responding, and very friendly. Andrew and Steve installed our unit and they were so helpful and professional. We would recommend these guys to anyone interested in heating and cooling services
Highly recommend Mountain Heating and Cooling. Andrew and Steve installed the HVAC and were very professional and courteous. Matt, provided the initial contact and bid, was also very helpful and responsive. It was like the old days when companies paid attention to customer service, which can be very difficult to find in Bozeman. It you want outstanding customer service and quality work then go with Mountain Heating and Cooling.
Everyone from Debbie in the office, to Josh as a troubleshooter, to Jack, Andrew, and Steve who have installed for us..these folks are professional and always work hard to get us taken care of in a timely manner, no matter what we've used them for (new furnace, new thermostat, duct cleaning, furnace maintenance also). They are our go-to for everything having to do with our furnace and AC and we never feel disappointed.
Andrew Gould and Steve Sullivan did excellent work when they came to Wildflower Coffee Co. They were considerate of working around me while I was busy working. They were very polite and so helpful! So thankful for Corey and these guys!
Scott and Andrew we here for our annual AC maintenance check. They were friendly, thorough, and quick. That arrived early. We were happy with their service.
Mountain Heating and Cooling demonstrated some of the best customer service that I have experienced in Bozeman regardless of industry. I was faced with bit of an urgent issue and they were able to squeeze me into a tight schedule the day of my issue. The technicians I worked with, Andrew Gould and Scott Marsh, were awesome from start to finish. They were on time, professional in appearance and their communication, and did a quality job and had our system back to normal in under a day from start to finish. Andrew was also transparent about different routes we could take for repair, along with benefits and risks of each, and didn't try to just push me towards the most expensive solution, which is rare to find in the service industry. I would recommend Mountain Heating and Cooling to anyone and they will be my first choice should I need work done again.
Andrew and Scott were great!They showed up on time, were courteous, professional and knowledgeable.I would highly recommend their service to anyone.
Jack, Steve and Andrew made our install a piece of cake!! Very professional, on time and conscientious of pursuing thoroughness and quality work. We appreciated Debbys great follow up and follow through.
Andrew and Scott were very knowledgeable professional and did great service. Our A/C is fixed! I have worked with Corey in the past and this company is awesome. One of the few service companies in Bozeman that takes customer care seriously.
Andrew Gould and Scott Marsh visited my home and performed an analysis of the cooling system which was not working . They were very professional in their appearance and demeanor and their work. Andrew quickly diagnosed the problem with my system and gave very informative and well-reasoned analysis of the problem and my solution options. I was very impressed and satisfied with their work and their visit. I would recommend their services without reservation.
Steven was super thorough and answered all my questions with the install. Loving the AC, just as summer is getting started! Thanks Mountain! Everyone made it easy, from Matt with the initial estimate/walk through, to the office's scheduling, and the great install with Steven. Very professional... probably the reason they've been around for 40+ years.
Steve gave us absolutely stellar service. They were on time, extremely competent and easy to work with.
I would like to share my recent positive experiences with the purchase and installation of a new furnace and air conditioning system from Mountain Heating & Cooling. Debbie Irwin answered my initial phone call requesting a quote and continued to provide professional/courteous answers to subsequent scheduling and logistic questions throughout the process. Corey Johnson, owner of the company, came to my home to gain an understanding of what was needed and the budget I had to work with. Steve Sullivan and Todd Camp were able to remove the old system and install the new in one day. I'm still amazed at how clean they left the site and how well the system has performed! Josh Howery and Matt Wenger both came to my house to check on the installation and provide support throughout the day of the project. Josh even brought pizza for Steve and Todd as they worked overtime to complete the one day install. There are others on the team that I may have missed but all were professional and helpful in their various capacities. I highly recommend the entire team of this company!
The first time they came out to look at the system a couple years ago they were fast and efficient. This time we had an issue with our heat pump and the tech was completely befuddled. He spent about 20 minutes there before he told me he had no idea what the problem was. To be fair this was an older thermocoupled heat pump so he probably did not have the right skill set. We called a different service and they came out, tested the system and diagnosed the problem. Hated to spend $130 for a non answer.As an addendum to this review, MHC contacted me after the review and refunded their fee. They were very professional about their lack of ability to service this particular unit. I give them high marks for making this right.
On Super Bowl Sunday our furnace stopped working. We called Mountain Heating and Cooling and Andrew arrived to diagnose the problem in just 45 minutes. The house was getting cold and we were expecting below zero temperatures. Unfortunately the furnace could not be fixed that night but Andrew left us with enough space heaters to keep the house warm. Brian returned the next morning with a new furnace that was installed by the end of the day. We appreciate the prompt service , quality product and friendly knowledgeable people. Mat came over 2 weeks later to make sure we were satisfied and to answer any questions we had. We constantly recommend Mountain Heating and Cooling to all our friends!
We had a Mitsubishi Split Air Conditioner installed in 2016.Mountain Heating and Cooling chose just the right unit for our needs.It makes our house so much more comfortable in the summer.When we had trouble with it this year they came right out and fixed it.Everyone that works there is efficient, professional, and provides great service. We highly recommend them.
Bath water would not turn off. I called Mountain Heating and cooling. + Plumbing . Brian showed up in 15 minutes. He was very professional. Fixed the problem in under 1 hour.I have used this Bozeman Company 3 times and have been over satisfied with all they do. I recommend this company to everyone.Doyle
Fantastic! Their wisdom, kindness and humor made it a fun experience. I was a last minute rush and they made it happen. Highly recommend.