Your comfort and safety are our focus 100% of the time. Our COVID in home Technician Procedure is built with you in mind. Here is what we are doing.
COVID prevention all starts at the office
- Daily Staff Temperature Screening/Reporting to office
- We support our team, no team member will be left behind. Paid leave until return.
Onsite COVID In Home Technician Procedure:
The simple procedure of minimizing person-to-person close quarters is our industry-leading best practices response to an awful reality of COVID-19 that we are all currently living with in 2020.
Here’s what to expect when we arrive:
- Your Mountain Heating and Cooling team member will call ahead and confirm your appointment time prior to arriving at your home or business.
- When we arrive we knock or check in at the office, stepping back 6 feet from the door or desk.
- Prior to entering your home or job site we will put on latex gloves, mask and shoe coverings.
We realize you need your home serviced and count it a privilege to serve you. As part of that privilege we have doubled down on our diligence to remove as many risk factors as possible related to the current pandemic challenges of in-home operation.
- We boot up
- We mask up
COVID employee policy
- Employees subjected to known COVID Positive persons must immediately report their exposure.
- Exposed employees are immediately asked to self-quarantine and be tested for the virus.
- Only After employees test negative and are they allowed to return to work
We value your business and safety, along with our teams. Fortunately through care and industry leading practices we are continuing to see rave reviews from customers confident that they are safe in their own home.
We are ready to serve you when you need us most. We look forward to helping our stay safe as we help you make your home more comfortable.
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During COVID concerns we’ve all had to adapt. The Touchless In Home Furnace and Air Conditioning Proposal is one of the services we created to take care of our most at risk and health concerned community members.
Why a Touchless Proposal?
Your world changed in March 2020. Whether you have high-risk family members or concerns about being in contact and exposed to COVID-19 we get it. You don’t have to be made to feel uncomfortable in your own home. We can simply supply our professional assessment of your existing or requested system, from the World Wide Web. We are happy to come to you….digitally.
AND, if you have a funky schedule, or can’t be home till after work (or the big Bridger Beacon is flashing on a big powder day) the Virtual Heating and Cooling Touchless proposal might be just right for you.
What will happen during my Virtual Home Furnace and Air Conditioning Proposal?
It all starts when you call the office. We’ll take your digits, get to know the current problem you are trying to solve, and schedule an appointment.
Then comes the fun part. Our Comfort Specialist will connect with you (that’s fancy talk for Matt or Corey) at your scheduled appointment time. We’ve used Zoom and Facetime with great results. We love coming to your home and meeting you, but we can always point the camera at you for virtual introduction. Not to mention, this is a great opportunity for you to learn how your HVAC System works and the different equipment involved.
What you’ll need:
- Phone or tablet
- Hi-speed internet or a 4G or better cell mobile device
- Tape Measure
- Flashlight or Headlamp
What part of the house will we need to see?
Most times, in the Gallatin Valley furnaces are in the crawl space, but components can be tucked in closets, attics, garages, too.
Sound like too many spiders for you? We still are happy to come out and do the dirty work, but hey, when we were kids all the spaces we’re visiting were magically mysterious. So when you’re ready, we’ll crawl down or up the ladder. This is going to be fun.
Which components are assessed during your Touchless In Home Furnace and Air Conditioning Proposal?
During your appointment we’re going to walk you through every step. You don’t need any previous knowledge to be able to help us. We provide you the same professional expertise we would if we were in your home, just using you as our in-home videographer and assessor.
We are going to look at:
- Inside the furnace we’ll get the model number and serial number of furnace
- Attached ductwork
- Filter media
- Space surrounding unit (taking notes of the environment for current concern or future installation of equipment)
- Electrical Supply Panel
- Outdoor unit (existing or future installation)
- Outdoor power source
- Air return vents and home duct system
- Home measurements
Don’t worry, you don’t have to know what you’re looking at. We can have some fun with that, via video too. “Sally, see that big grey box. No not the Christmas ornaments, the metal one to your left…yeah that one. Ok, get a little closer. Perfect. OK I got that picture. Now point your camera over toward the left”.
After we’ve got the right screen shots, and had you take a 5-6 measurements we’ll get you out of your crawl space and move on to the thermostat and go meet your dog.
Some questions we will ask you about your home:
After all you are the queen or king of your home. The most important part of what we accomplish in our Touchless In Home Furnace and Air Conditioning Proposal is talking to you. You are the pro in your home, and you know what you want to improve in our comfort at your house. We want to know what it feels like, to you, to live in your home as it relates to your heating and cooling.
Here’s some questions that we’ll ask to help us understand your home and give you options to select the right heating and air conditioning equipment to get comfortable when we come to install the selected equipment. (Yeah, it’s true, we haven’t yet found a drone capable of a virtual installation, but our guys and gal installers take the utmost care when they do arrive at your home).
- Are all the rooms in the house getting to the set temperature when your furnace or air conditioning are running?
- Are there rooms that your choose to frequent or avoid because lack of comfort?
- How noisy is your fan when it’s running?
- Does your furnace warm the house?
- Does your air conditioning cool the house?
- Is there a time of day that your home is more comfortable in some rooms than others?
- Does anyone in your house have seasonal allergies?
What can you expect after the Touchless In Home Furnace and Air Conditioning Assessment?
After we visit your home (virtually) we’ll have all the details to give you answers to your heating and cooling questions. We will typically send you 3 proposals (via email) to meet the needs discussed during our virtual home visit with you. Our 3 proposals are titled Good, Better, Best ranging from a basic solution that will address the homes comfort requirements, to a solution that will provide enhanced comfort, warranteed 10 year operation, and some significant energy efficient savings from highly efficient equipment.
Our goal is to teach you enough about your heating and cooling system so you can decide which one meets your needs and fits your budget most effectively.
Whether you’re experiencing a problem with your existing heating and cooling system or looking to add Air Conditioning to your home, we want to help you be comfortable as soon as possible.
How soon can I schedule my appointment?
We are currently offering in home and Touchless In Home Furnace and Air Conditioning Proposals to fit your schedule.
We’re here to help, and make your system fixes and upgrades as simple and safe as possible.
If a Touchless In-Home Furnace and Air Conditioning Proposal seems right for you, give us a call or click on the link below to schedule your appointment.
We look forward to you showing us around, and helping make your home more comfortable this week. When you do settle on a solution that fits your needs we’ll take the utmost care with our technician in home safety procedures. whether heating, cooling, plumbing or air purification
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